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FAQ 1

FAQ

General Information

What are the check-in and check-out times?

Check-in is available starting at 3:00 p.m.; check-out is by 11:00 a.m.

What are the reception hours?

From 7:30 a.m. to 11:00 p.m. Please notify us of any arrivals after these hours; an additional fee may apply.

What languages are spoken at the reception desk?

Our staff speaks Italian and English.

Where is the property located, and how can I get there?

Arboris Belli Hotel is located just a short walk from the center of Alberobello. The hotel is easily accessible by car, taxi, and public transportation from the airports in Bari and Brindisi.

Is there parking on-site?

There are free parking areas and paid parking lots in the immediate vicinity of the facility.

Does the property have an elevator?

The building is equipped with an elevator.

What accessibility features does the property offer?

The hotel has an accessible exterior entrance and reception area, a dedicated accessible room on the ground floor, and a restaurant and pool on the lower level accessible by elevator.

Does the property offer Wi-Fi?

Free Wi-Fi in common areas and guest rooms.

Are pets allowed?

Small pets are allowed; please notify us at the time of booking. Limited availability.

Is there a luggage storage service?

Free luggage storage is available.

What amenities are provided in the rooms?

Flat-screen TV, minibar, safe, tea-making set with tray and a welcome selection of teas and herbal teas, complimentary toiletries and slippers in the bathroom, Wi-Fi.

Is there a tourist tax?

Tourist tax: €3.00 per person, charged for up to three consecutive nights; children under 13 are exempt; to be paid on site.

Which credit cards are accepted for payment?

We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Check-in/Check-out

How does check-in work at the property?

Upon arrival between 3:00 p.m. and 11:00 p.m., a valid form of identification is required for check-in.

Is early check-in possible?

Early check-in is available upon request and reservation, subject to availability and for an additional fee.

Is it possible to check out later?

Late check-out is available upon request, subject to availability and for an additional fee.

Facility & Services

Is there a shuttle service to and from the property?

External transfer service available for a fee; must be reserved in advance and is subject to availability.

Can children stay at the property?

Yes, children are welcome.

Rooms

Are cribs and children’s beds available?

A limited number of cribs and cots are available upon request; reservations are required.

Do you have accessible rooms?

Yes.

Breakfast

Is breakfast included?

Some rates include breakfast.

What time is breakfast served?

Breakfast is served from 7:30 a.m. to 10:00 a.m.

Where is breakfast served?

Served inside the restaurant.

What kind of breakfast is served?

A sweet and savory breakfast buffet is served. The service may vary at the management's discretion.

Are there options for people with celiac disease, vegetarians, and vegans?

Options are available for people with celiac disease, vegetarians, and vegans; please specify your preference when making a reservation.

Restaurants & Bars

Is there a restaurant on-site?

Yes.

Are there options for people with celiac disease, vegetarians, and vegans?

Yes, please mention this when making your reservation.

Is there a bar on-site?

Yes.

Spa and Pool

Is there a spa or wellness center on-site?

This service is currently being updated.

What are the spa’s hours?

This service is currently unavailable.

Do you provide a spa kit?

Towel, bathrobe, and slippers.

Does the property have a pool?

Yes, there is an outdoor pool.

What are the pool hours?

From 10:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m.

Do you provide pool towels?

One free welcome towel; additional towels are subject to a surcharge.

Activities, Experiences & Events

Does the property have a concierge service?

Concierge service is available.

Do you organize tours and excursions in the surrounding area?

Information and contact details are provided here.

Is it possible to host weddings or private events?

Yes, there is a department dedicated to events and weddings.

Payments and Cancellations

What are the cancellation policies?

The cancellation policy is outlined in the “Book” section.

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